Your Privacy Matters: We're Committed!
Privacy Policy
Last Updated: 16/01/2025
1. Introduction
This Privacy Policy outlines how PRV SERV TRV collects, uses, protects, and discloses your personal information when you use our website and services.
2. Information We Collect
We may collect the following information:
Personal Information: Name, email address, phone number, billing details and ID for AMEX cardholders only.
Booking Information: Dates, preferences, accommodation selections.
Communications: Messages or enquiries sent through our platform.
3. How We Use Your Information
Your information may be used to:
Process deposits and payments
Improve website functionality and user experience
Send payments confirmations and updates
Provide customer support
Send newsletters or promotional offers (only when opted in)
4. Sharing Your Information
Your data may be shared with:
Payment processors
Service providers assisting our operations
Authorities when legally required
5. Cookies & Tracking Technologies
We use cookies to improve website performance, analyze traffic, and personalize content. More details can be found in our Cookie Policy.
6. Data Security
We implement security measures to protect your information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Request correction or deletion
Withdraw consent
Request a copy of your data
Opt out of marketing communications
8. Data Retention
We retain your information only as long as necessary to fulfil bookings, comply with legal obligations, and improve our services.
9. Third-Party Links
PRV SERV TRV may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.
11. Engineer Scheduling
Our Engineers carefully plan their schedules to meet the demands of our valued customers. A cancellation fee will be imposed to compensate for any disruptions caused by last-minute cancellations plus the full booking fee will be payable if the Engineer has been arranged.
12. Contact Us
If you have any questions or privacy-related concerns, please contact us at: contact@plusservtrv.com
REFUND AND CANCELLATION POLICY
1. General Refund Terms
Our refund policy explains how refunds are handled for services +made through PRV SERV TRV. By using our services, you agree to these terms.
2. Eligibility for Refunds
Payments made using American Express (AMEX) may be subject to dispute if the cardholder does not provide identity verification, even if PRV SERV TRV has not requested it.
Refund amounts depend on how far in advance you cancel before your services start date:
More than 60 days before start date: Full refund (100%).
31–60 days before start date: 50% refund for the booked services.
Less than 15 days: 25% refund for the booked services price over £5,000.00
Less than 7 days: 15% refund for the booked services price over £5,000.00
For services less than £2,500.00 full refund is applied if the refund is asked not less than 15 days.
3. Cancellation Requests
All home repairs 24/7 do not refund any callout / booking fees due to the work involved and resource allocated to each booking.
All cancellation requests must be submitted via our support email from the same email used to make the booking.
Refund amount and approval time depend on the PRV SERV TRV cancellation rules.
In the unlikely event that PRV SERV TRV must cancel a confirmed booking of services due to circumstances beyond our control, we will offer a full refund of all payments received, or an equivalent service at no additional cost (subject to availability).
Any service fees may be non-refundable.
4. Non-Refundable Charges
Service fees, bank transfer costs, and currency conversion fees are non-refundable unless the cancellation is initiated by PRV SERV TRV.
5. Processing Time
Approved refunds are processed within 14 business days from the date of approval using the original payment method.
Processing time may vary depending on your bank, payment provider, or currency exchange timelines.
6. Special Circumstances
We may consider partial refunds on a case-by-case basis for documented emergencies, such as:
Medical emergencies
7. Contact Us
If you have questions about refunds or cancellations, contact us at: contact@plusservtrv.com